Privacy Policy
Last Updated: October 2026
Therapeutic Movement & Wellbeing is an independent business, founded by Charlotte Havard, a HCPC Registered Occupational Therapist. Therapeutic Movement & Wellbeing is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how I collect, use, store, and protect your information when you visit my website, contact me, or use my movement, wellbeing, education, and therapeutic services.
Who is Therapeutic Movement & Wellbeing?
Therapeutic Movement & Wellbeing provides group movement and wellbeing sessions, 1:1 sessions, collaboration with community services and charities, and OT-led consulting and advice for professionals.
Therapeutic Movement & Wellbeing is registered with the Information Commissioner's Office (ICO).
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Therapeutic Movement & Wellbeing
Email: charlottehavard@live.co.uk
ICO Registration Number: ICO:00014496428
Website Visitors
This website is hosted by Squarespace. Squarespace collects personal information when you visit this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address
Squarespace needs this data to run this website and to protect and improve its platform and services.
You can read more about how Squarespace uses your data, including site usage information of end users, in the Squarespace Privacy Policy.
Information I Collect
I may collect and process the following personal information:
Information You Provide
When you contact me via my website, email, telephone, social media, or contact forms, I may collect:
Your name
Email address
Telephone number
Organisation name (where applicable)
Social media username when you contact me via social media platforms
Information included in your enquiry
Health and Wellbeing Information
Where relevant to the services I provide, I may collect and process special category health information, including:
Medical information, including relevant diagnoses, medical history, medications, mobility considerations, and psychosocial information shared before or during consultations or service delivery
Information relating to physical wellbeing, mobility, functional abilities, and participation in movement activities
Social information, including lifestyle choices and geographical location, where relevant to the services requested
Health and wellbeing information is typically provided directly by you, your family member, representative, care provider, or commissioning organisation where relevant to the safe and effective delivery of services.
I will only collect and process this information where it is necessary to provide my services, where you have given your consent, or where another lawful basis under UK data protection law applies.
Information Collected Automatically
When you visit my website, information may be collected automatically through Squarespace and related technologies. Details of this collection are outlined in the Website Analytics, Cookies, and Fonts sections below.
How I Collect Your Information
I collect personal information in a number of ways, including when you:
Contact Therapeutic Movement & Wellbeing by email at charlottehavard@live.co.uk
Contact Therapeutic Movement & Wellbeing through social media platforms, including Facebook and LinkedIn
Complete and submit an enquiry form through my website
Communicate with me by telephone, email, social media, or in person regarding my services
Share information during consultations, assessments, wellbeing discussions, or service delivery
Use or view my website via your browser's cookies and other website technologies
I only collect information that is relevant to providing my services, responding to enquiries, improving my website, and meeting my legal and professional obligations.
Contact Forms
When you submit information to this website via a web form, I collect the data requested in the form in order to track and respond to your submissions.
I provide this information to Squarespace, my website hosting provider, so that they can provide website services to me and help me manage my relationship with you.
Form submissions may be stored within Squarespace and securely delivered to me by email so that I can respond to your enquiry and manage bookings or service requests.
How I Use Your Information
I use your personal information to:
Respond to enquiries and requests
Provide information about my services
Arrange bookings and deliver services
Communicate with clients, families, care homes, and organisations
Tailor movement, wellbeing, education, and therapeutic services to individual needs
Maintain appropriate records relating to services provided
Send invoices and manage payments
Improve our website and visitor experience
Comply with legal, professional, and regulatory obligations
Lawful Basis for Processing
Under UK data protection law, I process personal information under one or more of the following lawful bases:
Consent – where you have given me clear permission to process your personal information.
Contract – where processing is necessary to provide services you have requested.
Legitimate Interests – where processing is necessary for operating and improving our business and services.
Legal Obligation – where I am required to process information to comply with the law.
Where I process health information (special category data), I do so only with your explicit consent or where processing is necessary for the provision of movement, wellbeing, education, or therapeutic services in accordance with applicable data protection legislation.
Website Analytics
In addition to the visitor data collected by Squarespace to operate this website, this website collects personal information to power site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
I provide this information to Squarespace, our website analytics provider, to learn about site traffic and activity.
Cookies
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website.
Necessary Cookies
These necessary and required cookies are always used, which allow Squarespace, my hosting platform, to securely serve this website to you.
Analytics and Performance Cookies
These analytics and performance cookies are used on this website only when you acknowledge the cookie banner.
This website uses analytics and performance cookies to view site traffic, activity, and other data.
You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of some parts of the website.
Fonts
This website serves font files from and renders fonts using Google Fonts and Adobe Fonts.
To properly display this website to you, these third parties may receive personal information about you, including:
Information about your browser, network, or device
Information about this website and the page you are viewing
Your IP address
Google Fonts and Adobe Fonts require this information to deliver font files and display the website correctly.
For more information about how these providers process personal data, please refer to their respective privacy policies.
Confidentiality
Any health or wellbeing information shared with Therapeutic Movement & Wellbeing will be treated confidentially and accessed only when necessary for the safe delivery of services, legal compliance, professional obligations, or safeguarding responsibilities.
Information will only be shared with third parties where:
You have provided consent
It is required by law
It is necessary to protect someone's vital interests
There is a legitimate safeguarding concern
It is necessary for the safe delivery of commissioned services
Sharing Your Information
I do not sell, rent, or trade your personal information.
I may share your information with trusted third-party providers where necessary to operate my business, including:
Squarespace (website hosting and analytics)
Email service providers
Accounting and invoicing services
Professional advisers where required
Regulatory or legal authorities where required by law
These providers are required to process personal information securely and only for the purposes for which it has been shared.
Data Retention
I keep personal information only for as long as necessary to fulfil the purposes for which it was collected and to meet legal, professional, regulatory, insurance, and accounting requirements.
Client records containing health and wellbeing information will normally be retained for 8 years following the conclusion of services, in line with recognised health record retention standards and professional practice requirements.
Following the applicable retention period, personal information will be securely deleted or anonymised unless there is an ongoing legal, regulatory, safeguarding, insurance, or professional reason requiring continued retention.
Data Security
I take appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse, disclosure, alteration, or destruction.
While no internet transmission can be guaranteed to be completely secure, I work with reputable providers and implement reasonable safeguards to protect your information.
How I Store Your Data
I take appropriate steps to ensure that your personal information is stored securely and is only accessible when required for the provision of my services.
Your data may be stored securely using trusted service providers, including:
Microsoft Outlook and Microsoft 365 services
Facebook and LinkedIn messaging platforms
Squarespace website hosting and form submission services
Access to these systems is protected through passwords and other security measures designed to prevent unauthorised access.
Records containing personal, health, and wellbeing information will normally be retained for 8 years following the conclusion of services. After this period, and where there is no longer a legal, regulatory, insurance, safeguarding, or professional requirement to retain the information, records will be securely deleted or anonymised.
Secure deletion may include:
Deleting electronic records
Removing information from email systems
Deleting correspondence received through social media platforms where appropriate
Permanently removing personal information from business records and storage systems
Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:
Access the personal information I hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information in certain circumstances
Restrict or object to the processing of your information
Request transfer of your information where applicable
Withdraw consent where processing is based on consent
To exercise any of these rights, please contact me using the details provided below.
Complaints
If you have concerns about how your personal information is being handled, I would appreciate the opportunity to address them first.
You also have the right to make a complaint to the Information Commissioner's Office (ICO).
Website: https://ico.org.uk
Third-Party Links
This website may contain links to external websites. I am not responsible for the privacy practices or content of those websites.
I encourage you to read the privacy policies of any websites you visit.
Changes to This Privacy Policy
I may update this Privacy Policy from time to time to reflect changes in my practices, legal requirements, or website functionality.
Any updates will be published on this page with a revised "Last Updated" date.
Contact Me
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Therapeutic Movement & Wellbeing
Email: charlottehavard@live.co.uk
ICO Registration Number: ICO:00014496428